Shipping Policy

Scope and shipping territory

We currently ship within Australia only. International delivery is not available unless it is expressly enabled at checkout. All orders and shipping charges are processed in Australian dollars (AUD).

Order processing

Our current dispatch estimate is 1–2 business days. Business days are Monday to Friday, excluding public holidays in the dispatch location. Orders placed outside business hours begin processing on the next business day.

Public holidays, promotions and unusually high order volumes may extend processing. If a material delay affects an order, we will use the contact details supplied at checkout to provide an update.

Shipping options and charges

Available methods and final charges are shown before handoff to secure checkout. Oversized items or remote-area services may require a different method or charge; any applicable amount will be disclosed before payment.

• Standard shipping: $9.95
• Express shipping: $14.95
• Free standard shipping when the merchandise subtotal is $120 or more after discounts.

Delivery estimates

Delivery estimates begin after dispatch and are estimates only. Carrier networks, destination, weather and seasonal demand affect transit times. Express shipping prioritises the carrier service but does not guarantee a particular arrival date.

Tracking

When tracking is available, it is sent by email after dispatch. Carrier tracking may take time to activate after the label is created. Customers should monitor carrier updates and promptly respond to collection or delivery instructions.

Delivery addresses

Customers are responsible for providing a complete and accurate address, including apartment, unit, company and access details. PO boxes and parcel lockers may be used only where the selected carrier supports them.

Send correction requests promptly before dispatch. We will try to assist but cannot guarantee changes once processing or carrier handoff has begun.

Authority to leave

Safe-drop and unattended-delivery decisions are controlled by the carrier, the selected service and conditions at the destination. Customers are responsible for choosing a suitable address and following carrier instructions.

Delivery delays

Delays can arise from carrier disruption, weather, public holidays, remote locations, high-volume periods and events outside our reasonable control. We will provide reasonable assistance but cannot control carrier network timeframes.

Missing or lost parcels

Where appropriate, we may open a carrier investigation. Outcomes and timeframes depend on the carrier and do not limit rights available under Australian Consumer Law.

• Review the latest tracking events and delivery notice.
• Check safe locations and ask household members, neighbours or building staff.
• Contact the carrier using the tracking number.
• If unresolved, email Aspire with the order number and delivery details.

Damaged parcels

Photograph the outer packaging, shipping label and damaged contents, retain all packaging, and contact us promptly with the order number and a description. This information helps us assess the issue and work with the carrier.

Returned-to-sender parcels

If a parcel is returned because of an incorrect address, non-collection or failed delivery attributable to the recipient, reasonable redelivery charges may apply. This does not apply where Aspire or the carrier caused the issue or where consumer rights require another remedy.

Order changes, cancellations and split shipments

Submit change or cancellation requests as quickly as possible. Requests cannot be guaranteed after processing or dispatch. If an order has already shipped, the Returns and Refunds Policy applies.

If split shipment or backorder fulfilment is ever required, we will contact the customer before proceeding where the change is material.

Contact

Questions may be sent to support@aspiresportsupplements.com.au.