Returns and Refunds Policy

Overview

Contact us within 30 days of delivery to request an ordinary change-of-mind return. This return period is additional to, and does not replace, statutory consumer guarantees.

Change-of-mind eligibility

Approval is required before a product is posted back.

• Unopened and unused
• Factory sealed with seals intact
• In original packaging
• Resaleable and properly stored
• Accompanied by proof of purchase

Opened ingestible products

Opened supplements ordinarily cannot be returned for change of mind because health, hygiene and product-integrity controls prevent resale. This restriction does not exclude remedies for goods that are faulty, unsafe, incorrectly described or otherwise fail a consumer guarantee.

Other non-returnable change-of-mind items

• Used products or products with missing seals
• Gift cards, if introduced later
• Clearance or final-sale items where legally permitted
• Products damaged after delivery by misuse or improper storage

Faulty or defective goods

If a product may be faulty, unsafe or non-compliant, stop using it and contact us with the order number, description and supporting photographs where useful. Available remedies depend on the circumstances and Australian Consumer Law. Aspire does not exclude or unilaterally limit statutory rights.

Incorrect or transit-damaged items

For an incorrect item, damaged parcel or leaking product, contact us promptly. Include the order number, photographs of the product and outer packaging, and a clear description. Keep the packaging until we confirm the next step.

Return authorisation

Email support before sending any return. A public return address will not be provided until a confirmed return address is available and return instructions have been issued. Unauthorised returns may be delayed or rejected where legally permitted.

Return shipping costs

Change-of-mind return shipping is generally paid by the customer. Reasonable return costs for faulty or incorrectly supplied goods will be handled consistently with applicable consumer rights. Do not assume unauthorised postage will be reimbursed.

Inspection

Returned goods may be inspected for identity, seal integrity, condition and storage damage before approval. An inspection does not reduce any statutory consumer guarantee.

Refund processing

Approved refunds are issued to the original payment method and confirmed by email. Financial-institution processing times vary. Original delivery fees are generally not refundable for an ordinary change of mind, but remedies required by consumer law remain available.

Exchanges

Exchanges depend on stock availability. Where a direct exchange is unavailable, we may arrange a refund and ask the customer to place a new order.

Cancellations, bundles and promotions

A pre-dispatch cancellation may be possible if processing has not begun. After dispatch, the return rules apply. Partial returns from bundles or promotions may cause the retained items to be repriced at their ordinary promotional terms, where lawful and clearly disclosed.

Contact

Questions may be sent to support@aspiresportsupplements.com.au.